The CUSTOMER essentially has the right to exchange or return the PRODUCT to the VENDOR or to a person appointed by the latter without undue delay and the latest within 30 days after informing about his decision to return, unless the VENDOR has offered to pick up the PRODUCT himself.
Binnen dit tijdsbestek dient de consument zijn bedoeling per e-mail aan te kondigen, et het geleverde product op eigen kosten en risico, naar de administratieve zetel van de verkoper terug te sturen: Rue le Marais 12a - 4530 Villers le Bouillet – België. De producten dienen verplicht in de originele verpakking teruggestuurd te worden, zonder beschadigingen, vergezeld van alle accessoires, de gebruikersgids, en de/het oorspronkelijke rekening/afleveringsbewijs. De producten die teruggestuurd worden dienen niet uitgepakt of ontsloten, of op enigerlei wijze gebruikt te zijn. De goederen, die onvolledig of door de klant gehavend, beschadigd of bevuild zijn, kunnen niet worden teruggenomen.
The CUSTOMER must return the goods without undue delay and under any circumstances, no later than 30 days after informing about his decision to withdraw from this contract, to: Lucimed S.A., Rue la Marais 12a, Zoning Industriel 4530, Villers-le-Bouillet, Belgium. The deadline is considered to be met if the CUSTOMER returns the goods before the expiry of the fourteen day return period. The CUSTOMER must take care of the direct costs of returning the goods. The PRODUCT must be returned according to the instructions of the VENDOR and more importantly, must include all delivered accessories. The liability of the CUSTOMER rests only regarding the depreciation of the goods resulting from manipulations other than those which are necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER is allowed to test the PRODUCT but he will be held responsible if he makes manipulations other than those which are necessary. The PRODUCTS are packed according to the current shipping standards in order to guarantee maximum protection for the PRODUCTS during SHIPPING. The CUSTOMERS must follow the same standards while returning the PRODUCTS. As such, the CUSTOMER is allowed to return the PRODUCT which is not suitable in its original packaging and not in a good condition for reselling.